Privacy Policy
Mystique Marine (Pty) Ltd
This Privacy Policy applies to all users of the Mystique Marine (Pty) Ltd website (“we”, “us”, “our”). The purpose of this policy is to explain how and why we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information from you when you:
Register an account on our website
Place an order
Subscribe to our mailing list or newsletter
Complete a contact form or survey
Communicate with us directly
The personal information we collect may include, but is not limited to:
Full name
Email address
Telephone number
Billing and delivery address
Online identifiers
Date of birth (where applicable)
You may browse our website anonymously; however, certain features and transactions require personal information.
Automatically Collected Information
When you visit our website, we may automatically collect non-identifying information such as:
Pages visited and time spent on the site
IP address
Device type
Browser type
Operating system
Approximate geographic location
2. Accuracy of Information
By using our website, you warrant that all information provided is accurate, current, and complete, and that it does not impersonate or misrepresent any individual or entity.
You may update your personal information at any time by logging into your customer account.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To personalise your shopping experience
To process and fulfil orders and transactions
To provide customer service and support
To improve our website, products, and services
To administer promotions, surveys, or competitions
To send order confirmations, invoices, and service-related emails
If you opt in to our mailing list, we may send you marketing communications, including product updates and promotional offers.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in each email.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third parties who assist us in operating our website, processing payments, fulfilling orders, or delivering services, provided they agree to keep such information confidential.
We may also disclose information where required to comply with legal obligations or to protect our legal rights, property, or safety.
5. Third-Party Payment Providers
When placing an order and selecting a third-party payment provider (including credit card processors or Buy Now, Pay Later (BNPL) services), you acknowledge that:
Your interaction with the payment provider is governed by their own terms and privacy policies
Mystique Marine (Pty) Ltd is not affiliated with third-party payment providers
Payment-related information, credit assessments, and payment plans are not shared with us
Refunds for orders paid via third-party payment providers will be processed through the relevant provider’s platform and are subject to their processing timelines and conditions. Refunds via BNPL providers are not interchangeable for store credit, EFT refunds, or alternative payment methods.
6. Order Amendments and Refunds via Third-Party Providers
Adding items to an order will require a new order and, where applicable, a new payment plan
Exchanges are processed as a return and refund, followed by a new order
Partial returns will be refunded via the original third-party payment provider
BNPL refunds cannot be converted to store credit or EFT refunds
For any payment plan or refund-related queries, we recommend contacting the relevant payment provider directly.
7. Cookies
We use cookies to:
Remember items in your shopping cart
Store your preferences for future visits
Analyse website traffic and usage patterns
You may choose to disable cookies via your browser settings; however, doing so may limit certain website functionality.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, or disclosure.
Access to personal data is restricted and monitored, and we maintain internal data protection and breach response policies.
9. Data Retention
We retain personal information only for as long as necessary to:
Fulfil contractual and legal obligations
Provide products and services
Maintain accurate business records
You may request the deletion of your personal information by contacting us via our website contact form.
10. Third-Party Links
Our website may contain links to third-party websites. These sites have independent privacy policies, and we are not responsible for their content or data practices.
11. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
12. Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction or deletion of your information
Object to processing of your personal information
Lodge a complaint with the Information Regulator
The Information Regulator’s contact details are available at:
https://justice.gov.za/inforeg
13. Consent
By using our website, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will replace all previous versions.
15. Contact Information
For any questions regarding this Privacy Policy or your personal information, please contact:
Mystique Marine (Pty) Ltd
📧 info@mystiquemarine.com